Patients & Visitors



Whether you are a patient or a visitor, we want your experience to be as pleasant and stress free as possible.


Your Time is Valuable. Pen Bay Medical Center Offers Pre-Registration for Outpatient Services, Lab, Radiology, etc.

Pre-register by phone: 207-921-8261, Monday-Friday, 8:00 a.m. – 4:00 p.m.
  • A clerk will call back within 24 business hours to register you, and then you can go straight to your outpatient service or appointment.
  • Please include your name, date of birth and a daytime phone number where you can be reached.
Register on-site for walk-in patients: Monday-Friday, 7:00 a.m. – 5:30 p.m. Saturday 8:00 a.m. – noon

When registering at any of our facilities, be sure to bring with you:

  • Your insurance card(s)
  • A photo ID
  • Orders from your doctor or other paperwork


Note: Patient Registration and Outpatient lab are generally closed during major holidays including:

  • President’s Day
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day
  • New Year’s Day
Patient & Visitor Information

Visiting Hours

At Pen Bay, we understand that family and friends provide much needed support while you are in the hospital. Pen Bay Medical Center has an open visitation policy which means families and visitors are welcome 24 hours/day.

Outpatient Lab

The Outpatient lab hours are:

Monday -Friday, 7:00 a.m. – 5:30 p.m.
Saturday, 8:00 a.m. – noon
Sunday, closed

Outpatient Lab: 207-921-8720.

Note: The Outpatient lab is generally closed during major holidays including:

  • New Year’s Day
  • President’s Day
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day


The Niles Perkins Health Science Library is located in the main corridor of Pen Bay Medical Center, but its online resources reach the entire community.

The library is open to the general public and is available to healthcare professionals for research and education support. Staffed by a professional librarian with a Master’s Degree in Library & Information Science who is a member of the Academy of Health Information Professionals (AHIP), the librarian is available to assist with computer research of health information. For assistance, please call 921-8456 or e-mail Patty Kahn.

MedlinePlus, the most authoritative source for health information on the Internet.

Library Hours
Tuesday, Wednesday and Thursday from 9:00 a.m. to 4:00 p.m.
The library is not staffed on nights, weekends and holidays.

Gift Shop

The Pen Bay Gift Shop is located on the main hallway and offers gifts, cards and flowers delivered direct to patient rooms. The gift shop is open Monday through Friday from 9:00 a.m. to 4:00 p.m. The gift shop can also be reached by calling 207-921-8557.

Café & ATM

The Café is open 6:30 a.m. – 6:30 p.m. An ATM is located inside the Pen Bay Café.

Internet Access

Free wireless internet access is available by connecting to the “PenBayPublic” network on your laptop or mobile device.

Chapel & Spiritual Care

The Chapel is located off the main hallway across from the outpatient lab and is open for contemplation and prayer. Please speak with your nurse or care provider to arrange for spiritual support or chaplain services, or call 207-921-8546.

Get Directions



Pen Bay Medical Center is pleased to announce that as of January 28, 2017 we will officially have a shared electronic health record.


What does this mean for our patients?

One Place for Your Health Information

Information is safely and securely kept in one place, so each provider sees the same record.

Fewer Forms & Clipboards

Your most up-to-date information is in your record instantly, and there is no need to complete duplicate forms.

No Repeated Tests or Procedures

Having current information, in real-time, means your providers can avoid requesting a test another provider just ordered. That saves you time and money.

Direct Access to Your Health Information

View your health information online using MyChart, a secure patient portal that allows you to renew prescriptions, request new appointments, view your health history, and communicate directly with your MaineHealth providers.


Thanks to SeHR, your healthcare providers at Pen Bay Medical Center and all of PBMC’s physician practices will have your health information in one place, no matter where you go.

Whether you find yourself at the Emergency Room or visiting your family practitioner, your care team will have everything they need to know at the tips of their fingers to ensure you receive the best care possible.



The Community Wellness Trail is now officially open at Pen Bay Medical Center.

Trail Map

The trail, now open to the public, spans around the perimeter of the hospital grounds and is accessed by three trail heads, including a small, parking lot across from CedarWorks on Route 1. Two additional trail heads are located within the Pen Bay Medical Center Campus at Pen Bay Urology, 3 Glen Cove Drive and the Pen Bay Café.

This project has been brought to the community with the support of Pen Bay Medical Center colleagues, community members and local businesses.

The Community Wellness Trail includes nine Fit-Trail stations. For your safety, please read the directions at each station and follow the instructions while participating in the activity. The target heart beat range guides located at each station provide valuable information regarding how you should pace yourself during exercise.

While using the Community Wellness Trail we ask that you…

  • Please plan ahead and prepare to carry out any trash. (Dog waste stations are located at each trail head.)
  • Please stay on the trail.
  • Respect the wildlife.
  • Be considerate of other visitors and respect the privacy of our patients.

The Community Wellness Trail is open from sunrise to sunset.

Dogs must be leashed at all times.


  • To find directions to your doctor’s office, visit our Get Directions page. 
  • To search for your doctor by name, visit our Find a Doctor page.

Visiting Hours

The Anderson Inn at Quarry Hill does not have set visiting hours, and encourages friends and family to visit when they can. The Anderson Inn at Quarry Hill will inform visitors on an individual basis if there are concerns or issues with the times that they are visiting. Controlled pets are welcome to visit residents and patients at Quarry Hill.


If using a GPS, enter the street address: 30 Community Drive, Camden, ME 04843
Get Directions

For more information about Quarry Hill, click here.


Visiting Hours

The Knox Center does not have set visiting hours, and encourages friends and family to visit when they can. The Knox Center will inform visitors on an individual basis if there are concerns or issues with the times that they are visiting. Controlled pets are welcome to visit patients at the Knox Center.


If using a GPS, enter the street address: 6 White Street, Rockland, Maine 04841

Get Directions

For more information about the Knox Center, click here.


We are committed to providing patients and families with the pricing information needed to make informed healthcare decisions. To speak with a MaineHealth Patient Financial Services Representative or request an estimate for services, please call (207) 887-5100 or toll free at (866) 804-2499, Monday – Thursday, 8:00 a.m. – 6:00 p.m. and Friday, 8:00 a.m. – 5:00 p.m.

You can also visit the Maine Health Data Organization’s Maine HealthCost website to learn more about the topic of price transparency and health costs for Maine residents.


All tobacco products (cigarettes, cigars, pipes, smokeless tobacco) are prohibited on the grounds of all Pen Bay Medical Center facilities, including parking areas and in vehicles.