About

Pen Bay Medical Center is a not-for-profit, Leapfrog Straight A Safety Score Graded Hospital and the largest community hospital in Midcoast Maine.  Pen Bay Medical Center operates as a family of services that also includes Pen Bay Physicians & Associates, Kno-Wal-Lin Home Care and Hospice, Quarry Hill Retirement Community and the Knox Center for Long Term Care. Through these organizations, and with a staff of more than 100 outstanding physicians and more than 1,500 healthcare professionals, we are able to provide the people of Midcoast Maine with a continuum of both routine and specialty patient-centered medical services. Pen Bay Medical Center is a member of Coastal Healthcare Alliance and the MaineHealth system.

Members of the media or press, please visit our press center for information.

MISSION & VISION

Our Mission
Pen Bay Healthcare is a community healthcare system dedicated to caring for the sick and injured and to improving the health and quality of life of the people of Midcoast Maine.

Our Vision
Pen Bay Healthcare will provide exceptional care that contributes to our community members being among the healthiest in America.

VALUES

Our Values – “I CARE

— Integrity —
We maintain an atmosphere of trust by working as a team, by showing respect for one
another and the people we care for, and using clear, open and honest communication.

— Compassion —
We pledge to provide excellent quality healthcare in a
compassionate, cheerful and efficient manner.

— Accountability —
We maintain a physically secure and spiritually uplifting
environment for each other and the people we serve.

— Respect —
We recognize that each of us is an important member of our team and has unique strengths and skills.
All of us contribute to providing a safe, friendly and healing atmosphere.

— Excellence —
We strive for excellence, both in clinical practice and in personal service, so that we exceed our community’s expectations.

STRATEGIC PRIORITIES
Pen Bay Healthcare’s strategic plan articulates a clear, compelling, and shared vision for our organization that affirms our mission. This vision is manifested and organized under five strategic priorities:

  • The Experience
  • Community Health Improvement
  • Provider Alignment
  • Environment & Culture
  • Quality & Cost of Care
Download the 2013-2015 Strategic Plan
AWARDS & RECOGNITION
We are proud to provide nationally recognized healthcare right here in Midcoast Maine. Learn more about our Awards & Recognition.
HISTORY
In the fall of 1901, nine physicians, with the help of public subscription, purchased the ‘Fessenden-Stakpole Homestead’ on the corner of Maple and White streets in Rockland. For $3,000 they bought the house and equipped it as an 11-bed hospital. This was the beginning of the Knox County General Hospital.

In 1959 and 1969, extensive renovations and additions brought the number of beds up to 89. Also in 1969, officers from Camden Community Hospital and Knox County General Hospital formed the Penobscot Bay Medical Center Corporation.

On Oct. 5, 1975, Penobscot Bay Medical Center opened its doors as a modern, 106-bed acute care facility. In June of the following year the former Knox County General Hospital began operations as the Knox Nursing Home, a 44-bed intermediate care facility. In August, 1976 the Physicians Building adjacent to PBMC was completed, providing office space near the hospital for PBMC physicians.

In 1982 Penobscot Bay Medical Center and Camden Health Care Center formed the Northeast Health System, since June 2006 called Pen Bay Healthcare. Since that time, Pen Bay Healthcare has grown to include Pen Bay Speech and Hearing, Kno-Wal-Lin Home Care & Hospice, Choice Skyward, and most recently, Mid-Coast Mental Health Services. Other services, such as the PBMC Child Care Center and Health Connections (an employee health service) have been added to our growing list of community service organizations and agencies.

In 1992, the 1919 section of the former Knox County General Hospital was demolished to make way for the new, state-of-the-art Knox Center for Long Term Care. In 1994 the boards of the various Northeast Health components united to become one governing board. Also in 1994, the newly constructed Psychiatric & Addictions Recovery Center (PARC) opened at PBMC.

In 2000, PBMC celebrated its 25th anniversary with a series of events and the unveiling of a quilt made by members of the hospital staff, trustees, and volunteers. The quilt hangs in the main corridor of the hospital. Meanwhile, extensive additions and renovations gave the hospital an entirely new face for the 21st Century.

In 2002, the Quarry Hill retirement community opened on the site of the former Camden Health Care Center. Convenient to intown Camden, Quarry Hill offers independent living amid the privacy of 26 landscaped acres, as well as services for assisted living, skilled nursing, rehabilitation and Alzheimer’s care.

On Aug. 2, 2005, Pen Bay Healthcare and Mid-Coast Mental Health Center announced that after careful consideration, and determination of real benefit to our community and patients, the Boards of both organizations have approved the plan for MCMHC to be acquired by PBH. As the name change from Northeast Health to Pen Bay Healthcare in June 2006 indicates, change is constant as we grow to meet the needs of our community. In 2010, MCMHC was acquired by MaineHealth in Portland.

In January 2011, Pen Bay Healthcare became a full member of MaineHealth and the hospital changed its name to Pen Bay Medical Center, uniting the organization under the well-recognized Pen Bay name.

GOVERNANCE

 

Coastal Healthcare Alliance
General Information

CHCA_long_rgb
better. together.

Pen Bay Medical Center and Waldo County General Hospital officially begin operating as a unified system under the legal name of Coastal Healthcare Alliance on December 1, 2015.  Each center remains the same, we’re simply offering our shared services and programs to the entire region.  This collaboration allows us to enhance patient care, control the rising cost of healthcare and improve the health of people in the communities we serve.

Since the beginning of the Pen Bay/Waldo collaboration process in the fall of 2014, we have successfully integrated more than 50 clinical and non-clinical programs. These consolidated programs help us provide high-quality, specialty care to our friends and neighbors in a more efficient way.

Thank you for trusting us with this process. Becoming one system in an alliance for a healthy Midcoast allows us to work better together for each and every patient—and family—we provide care for.

Board of Directors

President

David Williams

Vice-President

Lee Woodward, Jr.

Secretary

Carole Brand

Treasurer

David Flanagan

Trustees
Joanne Billington
D. Kent Clark, MD
James C. Delehanty, MD
Gregory Dufour
Syrena Gatewood
Stephen Hanscom
Ann Hooper
Paul Klainer, MD
Dale W. Kuhnert
William Lambie, MD
Jennifer McKenna, MD
Deborah Peabody, MD
Catherine Reynolds
J.B. Turner
Lee Webb
Cornelius Yetman, MD
Ex-Officio Members
Bill Caron
Mark Biscone
Benjamin Mailloux, MD
Robert Stein, MD

 


Executive Committee

David Bachman, MD
Chief Medical Officer, Pen Bay Medical Center
Email: dbachman@penbayhealthcare.org

Dan Bennett
Chief Operating Officer, Waldo County General Hospital
Email: dbennett@wcgh.org

Mark Biscone, CPA, FACHE
President & Chief Executive Officer, Pen Bay Medical Center and Waldo County General Hospital
Email: mbiscone@wchi.org

Kent Clark, MD
Chief Medical Officer, Waldo County General Hospital
Email: kclark@wcgh.org

Paula Delahanty, RN, BSN, MHSA
Vice President, Nursing Services, Pen Bay Medical Center
Email: pdelahanty@penbayhealthcare.org

Linda Drinkwater, CPA, FHFMA
Regional Chief Financial Officer, Pen Bay Medical Center and Waldo County General Hospital
Email: mailto:ldrinkwater@wcgh.org

Rob Fowler, RN, BSN
Regional Chief of Quality & Support Services, Pen Bay Medical Center and Waldo County General Hospital
Email: rfowler@wcgh.org

Erik Frederick, MHA
Chief Operating Officer, Pen Bay Medical Center
Email: eafrederic@penbayhealthcare.org

Tom Girard, SPHR
Senior Director Human Resources, Pen Bay Medical Center, Waldo County General Hospital and LincolnHealth
Email: tgirard@penbayhealthcare.org

Heather Quesnel, BSN, MS, RN, NEA-BC
Chief Nursing Officer, Waldo County General Hospital
Email: hquesnel@wcgh.org


FAQs

Q. Is the creation of this parent company really just an organizational merger? 

A. No. Pen Bay Medical Center and Waldo County General Hospital remain separate organizations, each with their own operational and medical staff. A new local parent will ensure that decisions in the future are made in consideration of the needs of residents throughout our region, not just one part of our region or the other. Establishment of a local parent company signals a long term commitment, with full expectation for mutual investment and development into the future.

Q. Pen Bay and Waldo are already collaborating by sharing administrative and clinical resources. Why are these changes necessary when this collaboration already exists? 

A. It is true that employees, medical staffs, and administrative leadership are already making changes that involve sharing resources and streamlining services. Everyone involved has worked hard to make these arrangements successful. However, for these and additional such changes be lasting and permanent, and for us to continue to expand and build on them, the hospitals themselves must have a shared administrative and Board leadership structure. Additionally, the Boards will request that the Medical Staffs work together to examine collaboration opportunities and the potential benefits of an integrated medical staff model.

Q. How will these potential changes impact patients?

A. These changes will give us a better chance of ensuring that residents of Knox and Waldo counties will continue to have access to specialty care as close to home as possible. Patients will continue to see the same doctors, particularly their primary care doctors such as pediatricians and family doctors. Some specialty doctors have begun and others will begin providing care at both hospitals. In some cases services that used to be available at only one hospital will be available at both. However, some types of care may be located at only one hospital. In these cases, patients would receive their care there. It’s important to remember that the overall goal is to minimize the need for patients from having to travel very long distances to receive services in Portland or other communities far from home.

We know that you may think of questions or comments, so we want to provide you with an opportunity to share questions/feedback in a confidential setting. If you wish to share your email address, we will add your name to our email list so that we can update you on future events and updates from Pen Bay Medical Center and Waldo County General Hospital. In the interim, feel free to follow us on Facebook or Twitter.

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