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Services We Offer
Patient and Family Services

Hospital switchboard:
(207) 596-8000

Penobscot Bay Medical Center wants to make a patient's stay as simple as a hospital stay can be. Here we offer information for patients and their families and loved ones.

If you have questions, please call the hospital switchboard or email webmaster@penbayhealthcare.org and we will try to get your answers as quickly as possible.

  • Advance Directives and Living Wills
    An Advance Directive, a written document also called a Living Will, ensures your medical care choices will be adhered to should you be unable to speak for yourself.
  • Billing and Patient Accounts
    Information about your hospital bill.
  • Creative Learning and Childcare Center
    The Creative Learning and Childcare Center serves both families employed by Pen Bay Healthcare and those in the wider community.
  • Ethics Committee
    The committee strives to look out for the best interests of the patient.
  • Gift Shop
    Conveniently located at the hospital's main entrance. Stop by today.
  • Health Connections
    Providing a comprehensive array of Occupational Health and Environmental Medicine services.
  • Hospitalist
    An innovative program providing the best inpatient care possible.
  • Infection Control
    Careful attention to infection control makes your stay with us as as safe as possible.
  • Laboratory Services
    The Laboratory at Penobscot Bay Medical Center is fully certified and accredited. Hours are Monday through Friday, 7 a.m. to 5:30 p.m. and Saturday from 8 a.m. to noon.
  • Pain Management
    We will work with you to control your pain.
  • Patient Care Team
    Every PBMC employee is part of the team.
  • Patient Records and Privacy
    You may be certain that your hospital records are confidential.
  • Patient Registration Information
    This short but important process helps Penobscot Bay Medical Center serve you better.
  • Patient Rights
    Your rights and responsibilities as a patient.
  • PBMC: Maps and Directions
    Directions from the south, west and east.
  • PBMC: Visiting Hours
    Visiting hours vary by patient or treatment area of the hospital. Please call 596-8000 for more information.
  • Pen Bay Cafe
    A varied menu, updated weekly, for patients, staff & visitors. Updated: 8/17/08
  • Performance Improvement
    We encourage you to e-mail or call us to share your experience: performance@penbayhealthcare.org, (207) 596-8491.
  • Pharmacy and Discharge Prescriptions
    The Penobscot Bay Medical Center Pharmacy, on the main floor of the hospital, is open 7 days a week, offering discharge prescription services to PBMC patients.
  • Questions about Medicare
    Questions about Medicare? The PBMC Librarian, Patricia Kahn, has created a reference page.
  • Send a get well card to a patient
    Write to a hospital patient: 6 Glen Cove Drive, Rockport, Maine, 04856.
  • Social Work Services
    We recognize that admission to the hospital can be stressful. Our professional, licensed social workers are available to assist you during a hospital stay by providing support, counseling and discharge planning.
  • Special Services
    PBMC has many special services for patients & their visitors.
  • Your Hospital Stay
    What to bring with you -- and other useful information.