Bedside Call System
Your nurse will not always be in your room, but he or she is always close at hand. If you wish to talk to or summon the nurse, simply push the button next to your bed. Your call will be answered over the two-way intercom, or a member of the care team will come to your room. Please remember, though, that patients must be cared for in order of urgency. Each nurse serves a number of patients and, at times, must give immediate attention to those with critical needs. Your nurse will be with you as quickly as possible.
The cafeteria is located on the second floor of the hospital. The hours and services are:
6:30 to 9:30 a.m. - Hot breakfast
9:30 to 11 a.m. - Snacks
11 a.m. to 1:30 p.m. - Hot lunch, soups, sandwiches, salad bar
1:30 to 4 p.m. - Snacks
4 to 6 p.m. - Hot supper
In addition, vending machines near and in the cafeteria are always available. Learn more.
PBMC offers a Pastoral Care Program. If you would like a chaplain to visit you during your stay, please call extension 8546. Chaplains of many faiths also come regularly to PBMC to visit patients. If you would like to see someone from your own church or synagogue, please have a member of your family notify him or her that you are in the hospital.
Flowers will be delivered to you by a hospital volunteer as soon as possible after they arrive. If you have been discharged, the florist will be informed upon delivery and will be given your home address.
The Gift Shop is staffed by volunteers as a service to the hospital, and is located in the lobby at the Main Entrance. Toiletries, small gifts, stuffed animals, books, cards, candy and jewelry are available, as well as lovely fresh flower arrangements. Monday through Friday the Gift Shop is open from 10 a.m. to 7: p.m.; Saturday and Sunday hours are from 1 to 5 p.m. Proceeds from the PBMC Gift Shop are used to benefit patient care. Learn more.
Greeting Cards (Online)
When you are in the hospital, nothing beats a card or visit from family and friends. Now your friends and family can send you an Online Greeting Card, from anywhere in the world, by visiting PBMC's e-Card webpage. E-cards are delivered by hospital volunteers. Send an e-Card now.
The Niles Perkins Health Science Library at PBMC serves the hospital and medical staffs, but it is also open to the general public. The library is located on the ground floor of the Pen Bay Physicians' Building. It is open and staffed on weekdays from 8:30 a.m. to 5 p.m. Do you need help finding information about a medical diagnosis or treatment? The librarian will be happy to help you. You may call (207) 596-8456 for information, or e-mail firstname.lastname@example.org.
Mail will be delivered to you regularly by a hospital volunteer. If you have been discharged, your mail will be forwarded immediately to your home. Mail sent to you should be addressed to your name in care of Pen Bay Medical Center, Six Glen Cove Drive, Rockport, Maine, 04856.
The volunteer who delivers your mail would also be happy to take your stamped, outgoing mail to the mailroom. Stamps can be purchased in the Main Lobby.
Professionally-trained food managers and dieticians supervise the hospital's food preparation and service, including special diets ordered by your physician. A dietary assistant will visit you to help you select your meals. Depending upon your location in the hospital:
Breakfast is served from 7:15 to 8:15 a.m.
Lunch is served from 11:50 a.m. to 12:30 p.m.
Dinner is served from 4:50 to 5:30 p.m.
Should you miss a meal because of treatments or tests, a meal will be served to you later. For patients whose medical condition permits, juices and light snacks are available between meals. To ensure you receive proper nutrition that also suits your preferences, the hospital is able to accommodate a number of special diet requests; also, visitors may bring food from outside the hospital and store it in the nursing unit refrigerator.
Local daily & weekly newspapers are available in the Main Lobby.
Pen Bay Medical Center has notary publics on staff. There is no charge for this service. The notary public may be contacted through your nurse, during regular business hours.
As a matter of routine safety, regular fire drills are take place at Pen Bay Medical Center. Please do not be alarmed if you hear a drill called on the hospital's public address system.
Pen Bay Medical Center believes that all health care facilities have the responsibility to provide a tobacco-free environment for patients, employees and visitors. For this reason, PBMC has is a "tobacco-free campus" which prohibits smoking, cigarettes, smokeless tobacco, snuff, chew, cigars, pipes or non-FDA approved nicotine delivery systems (electronic cigarettes) in the hospital or at hospital entrances and in vehicles in our parking lots. Free "Fresh Start" stop smoking classes are offered by the Picker Family Resource Center during the year. To register, call the Picker Center at (207) 596-8950.
Telephones for personal use are available in most patient rooms. Directions for local and long distance dialing may be found on the phone; as well as on the cover of the Verizon phone directory, which is located in or on the night stand next to your bed. Calling cards are available at the Gift Shop in the lobby.
To make a local call, dial 9 and then the number you desire. Do not dial 1. To dial an 800 number, dial 9-1-800 and the remainder of the number. Hospital extensions can be reached by dialing directly.
Family and friends may call you directly without going through the Operator. Your direct dial phone number is located on your phone. For your benefit, calls to your room after 9 p.m. or before 7 a.m. will go directly to the nursing station and can be transferred to your room as appropriate.
The main telephone number for Pen Bay Medical Center is (207) 596-8000. The Emergency Department number is (207) 596-8315.
Handsets for the hearing impaired and TDD/TTY's are available upon request by asking a member of the care team. Deaf Talk telephones are also available for your use. Please ask your caregiver for assistance.
Outstanding Care - It's what you expect
Pen Bay Medical Center has a longstanding commitment to excellence. Caring and courteous service is our standard for patient care. If you would like to show a hospital employee that you have appreciated his or her efforts, we encourage you to send a personal note or card or tell that person directly. You might also consider making a donation to the hospital in that person's honor.
The wide range of care available at Pen Bay Medical Center has been made possible through the generosity of contributors. These gifts have helped PBMC purchase equipment, start new patient programs, plan for the future, and provide care to the poor and uninsured in our community. Gifts to PBMC may take many forms which we would by happy to discuss. Small gifts added to small gifts can make a big difference. Learn more.
There are tax advantages to giving to PBMC, as well. Please consider supporting Pen Bay Medical Center and the Pen Bay Healthcare system, both now and in the future. For more information, please contact the Development Office (207) 594-6702, or send an e-mail to email@example.com.