Patient Satisfaction at Kno-Wal-Lin
Surpasses Goals 

Kno-Wal-Lin Home Care and Hospice reports stellar results in a patient satisfaction survey for the 2007-2008 year. Patients expressed their positive view of working with the tri-county home care and hospice agency at a rate of 99 percent, surpassing the agency’s goal of 94 percent. 

What’s more, at the end of the last fiscal year, patient satisfaction with Kno-Wal-Lin nurses was at 100 percent. Other quality indicators exceeded the national averages as well as the agency’s goals.  

Employees of Kno-Wal-Lin are encouraged to participate in decision-making, are recognized by the agency for their accomplishments, and work as an integrated team for the benefit of those who need them. 

Kno-Wal-Lin’s North Team in Belfast recently enjoyed a luncheon celebrating a 99 percent approval rating from their patients, as revealed in a new patient satisfaction survey. Each office of Kno-Wal-Lin was treated to either breakfast or lunch in honor of this achievement, which reflects their efforts in caring for people throughout Knox, Waldo and Lincoln counties. Seated, from left to right, are Fran Gauvin, occupational therapist, Deb Heitman, physical therapist, Susan Cronin, RN; standing are Michelle Schmidt, RN, Katie Daly, RN, JoAnn Robbins, RN, Donna DeBlois, RN, executive director of Kno-Wal-Lin, Cathy Souza, RN, Tanya Korman, physical therapist, Jessica Porter, social worker, and Mike Rich, director of Home Care Services.