Patients & Visitors

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207-596-8000

Whether you are a patient or a visitor, we want your experience to be as pleasant and stress free as possible.

REGISTRATION

Your Time is Valuable. Pen Bay Medical Center Offers Pre-Registration for Outpatient Services, Lab, and more.

Pre-register by phone: 207-596-8266, Monday-Friday, 8 a.m.-4 p.m.
  • A clerk will call back within 24 business hours to register you, and then you can go straight to your appointment!
  • Please include your name, date of birth and a daytime phone number where you can be reached.
Register on-site for walk-in patients: Monday-Friday, 7 a.m.-5:30 p.m.

When registering at any of our facilities, be sure to bring with you:

  • Your insurance card(s)
  • Orders from your doctor or other paperwork
Call these departments directly to pre-register for your appointment:
  • Physical Therapy: Staff will automatically register you and verify information on your first visit.
  • Occupational Therapy: 596-5500
  • Speech & Hearing: 230-6380, option #1
  • Cancer Care Center: 596-8969

Note: Patient Registration and Outpatient lab are generally closed during major holidays including:

  • New Year’s Day
  • President’s Day
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Veteran’s Day
  • Thanksgiving Day
  • Christmas Day
VISITING PEN BAY MEDICAL CENTER

Visiting Hours

At Pen Bay, we understand that family and friends provide much needed support while you are in the hospital. Pen Bay Medical Center has an open visitation policy which means families and visitors are welcome 24 hours/day.

Outpatient Lab

The Outpatient lab hours are:

Monday -Friday, 7 a.m. – 5:30 p.m.
Saturday, 8 a.m. – noon
Sunday, closed

Outpatient Lab: 207-596-8720.

Note: The Outpatient lab is generally closed during major holidays including:

  • New Year’s Day
  • President’s Day
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Veteran’s Day
  • Thanksgiving Day
  • Christmas Day

Library

The Niles Perkins Health Science Library is located in the main corridor of Pen Bay Medical Center, but its online resources reach the entire community.

The library is open to the general public and is available to healthcare professionals for research and education support. Staffed by a professional librarian with a Master’s Degree in Library & Information Science who is a member of the Academy of Health Information Professionals (AHIP), the librarian is available to assist with computer research of health information. For assistance, please call 596-8456 or e-mail Patty Kahn.

Resources
MedlinePlus, the most authoritative source for health information on the Internet.

Library Hours
Tuesday, Wednesday and Thursday from 9 a.m. to 4 p.m.
The library is not staffed on nights, weekends, and holidays.

Gift Shop & E-Cards

The Pen Bay Gift Shop is located on the main hallway and offers gifts, cards and flowers delivered direct to patient rooms. The gift shop is open Monday through Friday from 9 a.m. to 4 p.m. The gift shop can also be reached by calling 207-596-8557. Send a free e-card to be delivered to a patient staying at Pen Bay Medical Center.  Click here.

Café & ATM

The Café is open 6:30am – 6:30pm. An ATM is located inside the Pen Bay Café.

Internet Access

Free wireless internet access is available by connecting to the “PenBayPublic” network on your laptop or mobile device.

Chapel & Spiritual Care

The Chapel is located off the main hallway across from the outpatient lab and is open for contemplation and prayer. Please speak with your nurse or care provider to arrange for spiritual support or chaplain services, or call 207-596-8546.

Get Directions

VISITING A DOCTOR'S OFFICE
  • To find directions to your doctor’s office, visit our Get Directions page. 
  • To search for your doctor by name, visit our Find a Doctor page.
VISITING QUARRY HILL RETIREMENT COMMUNITY

Visiting Hours

The Anderson Inn at Quarry Hill does not have set visiting hours, and encourages friends and family to visit when they can. The Anderson Inn at Quarry Hill will inform visitors on an individual basis if there are concerns or issues with the times that they are visiting. Controlled pets are welcome to visit residents and patients at Quarry Hill.

Directions

If using a GPS, enter the street address: 30 Community Drive, Camden, ME 04843
Get Directions

For more information about Quarry Hill, click here.

VISITING THE KNOX CENTER FOR LONG TERM CARE

Visiting Hours

The Knox Center does not have set visiting hours, and encourages friends and family to visit when they can. The Knox Center will inform visitors on an individual basis if there are concerns or issues with the times that they are visiting. Controlled pets are welcome to visit patients at the Knox Center.

Directions

If using a GPS, enter the street address: 6 White Street, Rockland, Maine 04841

Get Directions

For more information about the Knox Center for Long Term Care, click here.

NO SMOKING POLICY

All tobacco products (cigarettes, cigars, pipes, smokeless tobacco) are prohibited on the grounds of all Pen Bay Healthcare facilities, including parking areas and in vehicles.