If any of your questions are not answered here, please call or email and we will get back to you promptly.
What levels of care are offered at the Knox Center?
Knox offers skilled rehabilitation care (typically to assist patients in recovering their health after a surgery, injury or illness) and long term care, including dementia care (long term care is typically appropriate for those who need extensive assistance with activities of daily living). Hospice and respite care are also offered on all units.
How do I apply for and get accepted into a long term care facility?
A Goold Assessment is needed to assess the level of care required by the patient. To schedule an assessment, call 800-609-7893. The patient's name must also be placed on the facility waiting list and an application for admission must be completed and submitted. To place a name on the Knox center waiting list and to receive an application, please call Cheri Alexander at 207-594-6808 or Anne Norman at 207-594-6852.
How do I arrange for a skilled rehabilitation stay?
Hospital discharge planners typically assist patients and their families in making the most appropriate arrangements for follow up care. Be sure to let your discharge planner know if you have a facility preference, should a skilled stay be necessary. You may also call Cheri Alexander at 207-594-6808 or Anne Norman at 207-594-6852 to make arrangements for a skilled stay at the Knox Center. Please note that most insurance plans require a hospital stay of at least 3 days prior to a skilled rehabilitation stay.
How are long term care and skilled rehabilitation stays paid for?
Long term care can be paid for privately or through MaineCare, if the patient is eligible. To apply for MaineCare through the Maine Department of Health and Human Services, call 207-596-4200. Supplemental insurances may cover a portion of the cost of a stay; check with your insurance carrier for details about your policy. Any portion of a long term care stay that is not covered by MaineCare or insurance will be billed to the patient.
Skilled rehabilitation care is often covered through Medicare or private insurance, or a combination of both. Check with your insurance carrier for details about your policy. Any portion of a skilled rehabilitation stay that is not covered by Medicare or insurance will be billed to the patient.
The Knox Center strongly encourages patients and families to familiarize themselves with the details of their insurance coverage (or non-coverage) prior to their stay. If you need assistance in working with your insurance company to determine coverage, or with DHHS regarding a MaineCare application, please call Cheri Alexander at 207-594-6808 or Anne Norman at 207-594-6852.
Can my pet visit?
Controlled pets are welcome to visit patients at the Knox Center.
Can I have a private room?
Private rooms are extremely limited, and are therefore rarely available. If a private room is available, we will try to accommodate your request. There is a slightly higher rate for a private room, which is not usually covered by insurance (insurance typically only covers the cost of a semi-private room). If you request and receive a private room, you may be responsible for paying the additional cost.
Please call Cheri Alexander at 207-594-6808 or Anne Norman at 207-594-6852 if you have any questions or wish to request a private room.