Excellence Always

Call 207-596-8491

At Pen Bay Healthcare we believe in delivering exceptional service and information to educate, empower and engage patients, clients, residents and their families and loved ones.

What is Excellence Always?

Excellence Always is our commitment to our patients, families and staff to make improvements throughout Pen Bay Healthcare. These changes encompass recent observations, recommendations and patient experience feedback into many transformations.

The intent of aiming for Excellence Always is to be the preferred healthcare employer and provider in Midcoast Maine. The priorities that will lead us to Excellence Always are reflected in our 2013-2015 Strategic Plan. One of the goals within this plan is to raise our patient satisfaction scores to be in the top quartile of hospitals in the nation by 2014.

Download the 2013-2015 Strategic Plan

Our community deserves Excellence Always.

SATISFACTION SURVEYS

We’re Listening.

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that asks patients about their experiences during a recent hospital stay. If you receive a survey about care at Pen Bay Healthcare, please take the time to fill it out. Your responses help us to improve care across our organizations.
Compare hospitals based on ten important hospital quality topics.

PATIENT & FAMILY CENTERED CARE
Patient and Family Centered Care is all about working as a team with patients, family members and caregivers where all members are important and safety and open communication are guiding principles. Pen Bay is a community healthcare provider delivering a wide range of healthcare services to our friends, neighbors, co-workers and especially our families. The interest and involvement of our community is essential for us to providing the finest care a few miles from home.

Pen Bay Medical Center has been committed to a patient- and family-centered approach to care in since 2010. At that time, a patient and family advisory council was formed to give patients and families a voice in decisions affecting patient care and family experiences at Pen Bay Medical Center. The Pen Bay Partners in Care Council (PBPCC), now entering its fourth year, serves to highlight the partnership between patients, families and our hospital.

The Council meets monthly, and includes community representatives from Knox and Waldo County as well as liaisons from Pen Bay Healthcare. In the past three years, the council has had an important role making changes at Pen Bay, including: suggestions for improving the patient billing experience, improvements in the Emergency Department and increasing healthy food choices in vending machines.

CLINICAL RESEARCH

Through clinical research, doctors find new ways to treat medical conditions and diseases. A research study helps to find out if a new drug or treatment is effective. During a research study, volunteers test these new methods while being carefully watched by a doctor.

We are looking for volunteers for several of our research studies.

Research happening at Pen Bay:
  • Anticoagulation
  • Atrial Fibrillation
  • Diabetes
  • Kidney disease
  • Multiple Sclerosis
  • Gout
  • Anemia
  • Cancer
Call 207-596-8959 to find out if a research study is right for you.
AWARDS & RECOGNITION

Each year, Pen Bay Healthcare is recognized for achievements in quality, safety and patient satisfaction. We are proud to provide nationally recognized healthcare right here in Midcoast Maine. Click here to learn more about our specialty centers.

DAISY_150X150Recognize a Pen Bay Caregiver

You can recognize the great care you received at Pen Bay Healthcare facilities – click here to learn more.

leapfrog_tophsopital-150x150Leapfrog Top Hospital

Pen Bay Medical Center has been designated as a “Top Hospital” for patient safety and health care quality practices by The Leapfrog Group, whose quality and safety survey is an important measure of a hospital’s commitment to patients’ well being.

Hospital-Safety-Score-150x150A Hospital Safety Score

Pen Bay Medical Center has received an “A” rating in hospital safety. The Hospital Safety Score measures compliance with nationally recognized standards of safe care practices in an effort to reduce harm and promote safety for patients.

Get With the Guidelines - Silver Stroke Plus Quality Achievement AwardSilver Performance Achievement Award – Stroke

Pen Bay Medical Center has received the American Stroke Association’s Get With the Guidelines®-Stroke Silver-Plus Quality Achievement Award. This award honors the hospital for implementing best practices for stroke care and ensuring stroke patients receive the highest quality care according to nationally accepted standards and recommendations. Read more and learn about our Primary Stroke Center >>

joint-commission_seal-150x150Gold Seal of Approval from The Joint Commission

The Joint Commission accreditation is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards. To earn and maintain The Joint Commission’s Gold Seal of Approval™, an organization must undergo an on-site survey by a Joint Commission survey team at least every three years.

commission-on-cancer-150x150Commission on Cancer

Pen Bay Cancer Care is accredited by the American College of Surgeons Commission on Cancer. The Commission on Cancer (CoC) is a consortium of professional organizations dedicated to improving survival and quality of life for cancer patients through standard-setting, prevention, research, education, and the monitoring of comprehensive quality care. Pen Bay Cancer Care received a Silver Accreditation Award for six Commendations and no Contingencies. The CoC survey extends till 2017.  Learn more about our Cancer Care Center >>

American Association of Cardiovascular and Pulmonary RehabilitationAmerican Association of Cardiovascular and Pulmonary Rehabilitation (AACVPR)

Pulmonary Rehabilitation Services at Pen Bay Medical Center received full recertification by the American Association of Cardiovascular and Pulmonary Rehabilitation (AACVPR) in 2014. Pen Bay Medical Center was recognized for its commitment to providing and improving the quality of life by enhancing high quality standards of care. AACVPR Program Certification is valid for three years through 2017.